Pilot to Production: The Gap Nobody Plans For
Most migrations don’t start because someone planned one, they start because half the organisation is already using something unsanctioned and you’re formalising it before it turns into a compliance problem. I’ve seen that across different types of tech, and the failure mode is always the same: the pilot gets all the investment and the rollout gets whatever’s left, which is usually not much. That gap is the rollout version of the question I came back to in Better Than What It Replaces: is the new thing actually better for the person who has to use it? ...